Helping IT and Business Teams to Adopt Agile & Deliver Customer Value and Outstanding Results
Enterprise Agility is becoming incredibly common in organizations and teams across nearly all industries and functions leading to numerous open questions regarding its effective application.
If you are making the transition to Agile Culture or you wish to make improvements to your existing Agile Practice – either way, we will work closely with you to deliver a set of team, culture and process deliverables. We will also work on developing in-house Agile coaches and leaders that would be able to support and scale of the transition and onboard new members.
Being one of the Agile pioneers in the region, we have trained hundreds of professionals in Agile Awareness, PMI Agile Certified Practitioner and the Scaled Agile Framework courses. We know what it takes to unify the knowledge in the team and which are the most important areas to focus on.
Our Approach
We believe in custom-tailored transformation plans, holistic approach, close collaboration with our customers when designing their processes and side-by-side work when implementing them.
Agile Practice Revision
Analysis of the current practice and way of working. Structuring of light-weight and flexible organizational processes, rituals and roles and delivering relevant Agile Playbook to enhancing existing Playbooks / developing an Agile Transformation Plan.
Improvements Goal Setting
Goal setting based on the customer needs and desired areas of improvement which may include improved visibility, resource planning practice, team velocity, sprint burndown, etc.
Team & Leaders Coaching
On the job coaching and skills training, to different roles in the team, needed for Agile way of work and smooth transition to new and improved Agile delivery process roles.
Knowledge Transfer & Training
Team Agile-Lean knowledge unification through a variety of workshops, big room trainings, business simulations and games.
Our Team
ITCE’s team of Agile trainers, consultants and coaches provide a complete range of professional services that transform the way companies work and deliver value.
Nina Prodanova-Iozeva
Co-founder, Managing Partner & Principal Consultant
Nina is a highly qualified consultant and leader with more than 30 years of experience in leading highly complex transformations. She is a well-known name in the field of Scaled Agile, Enterprise Architecture and IT Service Management.
Nina Prodanova-Iozeva
Nina Prodanova-Iozeva is a highly qualified consultant and leader with more than 30 years of experience in the IT industry. She is co-founder and Managing Partner of ITCE. Nina is a well-known name in the field of Agile, Business Analysis, Enterprise Architecture and IT Service Management. She has delivered consulting and training projects to many organizations in the finance, telco, utility and IT industries across Europe.
Svetoslav Iliev
Senior Consultant & Trainer
Svetoslav Iliev is a consultant, coach, and trainer at ITCE, specializing in Agile Frameworks, Agile Service Management, DevOps, ITIL, and ServiceNow. With over 10 years of experience in IT Service Management in large-scale organizations, Svetoslav has a strong background in transitioning and operating services, managing relationships with customers and stakeholders, and leading service desk teams.
Svetoslav Iliev
Svetoslav holds several industry certifications, including SAFe SPC (SAFe Practice Consultant), PMI ACP® – Agile Certified Practitioner, Professional Scrum Master (PSM I), Professional Scrum Product Owner (PSPO I), SAFe 6.0 Agilist, SAFe 6.0 Scrum Master, SAFe 6 Product Owner/Product Manager, ITIL Foundation® and more.
He is dedicated to helping organizations and teams succeed in their digital transformation journeys through consulting and training on Agile and DevOps practices.
In his role as a consultant, Svetoslav has led successful digital transformation initiatives, helping organizations to adopt Agile and DevOps practices and improve their IT service delivery. As a coach and trainer, he has worked with teams to improve their Agile way of working, increase productivity, and deliver better value to their customers.
Svetoslav’s expertise extends to enterprise software platforms like ServiceNow, where he helps clients optimize their IT service management processes and align them with Agile and DevOps principles.
Certifications
- PMI-ACP ® – Agile Certified Practitioner
- SPC (SAFe Practice Consultant)
- SAFe 6 Agilist
- SAFe 6 Scrum Master
- SAFe 6 Product Owner/Project Manager
- SAFe for Teams 6
- Professional Scrum Master I
- Professional Product Owner II
- ITIL® Foundation 4
- “DAT207x: Analyzing and Visualizing Data with Power BI”
- ServiceNow Micro–Certification – Application Portfolio Management
- HP Service manager Essentials
Orlin Marinov
Co-founder, Partner & Principal Consultant
Orlin is a very well-known name in the IT and Management circles in the region due to his extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. He is a very well respected ITIL® trainer, known for the high success rate of certification of his students. He has achieved the ITIL®4 Master Designation, which is the highest level of achievement of the ITIL 4 certification scheme.
Orlin Marinov
Co-founder, Partner & Principal Consultant
Orlin Marinov is co-founder and Partner at ITCE. He is a very well-known name in the IT and Management circles in the region due to his extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. Orlin is an accredited ITIL® Trainer and has led hundreds of ITIL courses, in which most of his groups achieved 100% success on the ITIL Foundation certification exam. He has achieved the ITIL®4 Master Designation, which is the highest level of achievement of the ITIL 4 certification scheme.
Emanuil Mavrodiev
ServiceNow Consultant and Trainer
Emanuil is a ServiceNow process consultant and product owner with deep expertise in IT Service Management (ITSM) and Strategic Portfolio Management (SPM).
Emanuil Mavrodiev
Emanuil focuses on designing and delivering ServiceNow solutions that enhance service visibility, improve operational workflows, and align with enterprise architecture.
Emanuil has participated in end-to-end ServiceNow implementations across the Banking, Technology, Manufacturing, Transportation, and Retail sectors, covering ITSM, SPM, and platform-wide data modeling. His experience includes working with the Common Service Data Model (CSDM) to ensure that services, portfolios, and configuration items are accurately represented and effectively managed across the platform.
As a ServiceNow product owner, he leads full lifecycle implementations, owning backlog management, stakeholder alignment, and iterative delivery. His approach integrates both technical acumen and business value realization.
Beyond delivery, he is a skilled trainer in Agile, Project Management, AI, and ServiceNow Practitioner Workshops, equipping business stakeholders and teams to adopt the platform fully.
Certifications
- ServiceNow Certified System Administrator
- ITIL Foundation
- PMI – Agile Certified Practitioner
- AI Executive+
Our Accreditations
Our consultants have achieved certifications by some of the leading accreditation bodies in the field of Agile, DevOps, Enterprise Project and Portfolio Management.
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