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ServiceNow IT Operations Management

ITCE & ServiceNow Partnership

Being one of the first ServiceNow partners in the CEE region, we know what it takes to enable you to drive results across your organization. Present in 14 countries, ITCE has significant experience in supporting enterprises throughout the whole life‑cycle of their organizational transformation.

Integrate Business and Technology viewpoints to gain access to powerful insights that will allow you to reduce Service downtime, save on resources and budget and focus on innovation and improvements rather than constant firefighting.

ServiceNow ITOM is a comprehensive solution that give business context to the increasing demands on the IT infrastructure and business services. It can steer future IT investments by providing valuable insights.

With ServiceNow ITOM solution from ITCE, you can gain real-time and end-to-end visibility of the whole infrastructure and business services, prevent service outages by proactively addressing the problematic components with help of the automatization of the processes.

Why ITCE?

Process expertise

Our process and architecture expertise in ITCE, gained over the years, supports you in building the CMDB, the capabilities and infrastructure in an optimized way for better performance. More important we help you draw the roadmap ahead.

Integration within the Platform

Our ITOM experts can guide you and help you to seamlessly integrate the new gained data from ITOM into your existing ITSM and/or ITBM processes. This approach helps you see value from the ITOM investment in a very short period.

Good understanding of the business point of view

Our pool of experts with solid industry knowledge can be involved during different stages of the project. This gives exclusive opportunity to achieve successful configuration of ServiceNow ITOM instance that suit your unique business needs.

Our Approach

Easily Maintainable and Scalable Processes

Our approach is always to design processes that are easily maintainable and scalable. Furthermore, every customization that we do within the ServiceNow platform is planned in an effective way so it can be easily updated and don’t risk the organizational structure or operation.

360-Degree Project Management Approach

We believe in custom-tailored transformation plans, holistic approach, close collaboration with our customers when designing their processes and side-by-side work when implementing them in ServiceNow.

Extra Mile in the Digital Transformation Projects

Flexibility and agile can best describe our implementation approach. We do care for the client’s comfort (readiness to be present on-site or redisign project scope acording to clients priorities).
Every client and every project get special devotion by our team. We celebrate client’s success as our own and we are always there to do the extra mile in their digital transformation projects.

Advisory and coaching roles

Despite our technical and architectural capabilities, in every project we have advisory and coaching roles that help clients get mature in their capabilities (good practices, rituals, planning).

ServiceNow Solution Architects

Our consultants combine technological knowledge with deep understanding of IT Service Management, IT Operations Management and IT Business Management based on years of experience in helping some of the region’s largest enterprises successfully implement their IT transformation projects.

Julia Oliveira ITCE

Julia Oliveira

Senior Consultant & Consulting Practice Manager

Julia Oliveira is a highly qualified IT Service Management and Project & Portfolio Management Senior Consultant with more than 15 years of experience in the industry. She has successfully lead some of the largest ServiceNow projects in Southeast Europe.

Lyubomir Georgiev

Consultant

Lyubomir Georgiev is a ServiceNow consultant specializing in administration and development on the platform. He holds the ServiceNow Certified System Administrator and the ServiceNow Certified Implementer for IT Service Management (ITSM) certifications. Lyubomir has been part of the consulting team for numerous ServiceNow ITBM (Project and Portfolio Management Suite) and Performance Analytics projects where he has worked on the analysis, design and implementation of the demand, project and resource management processes and roles.

Svetoslav Iliev

Consultant & Trainer

Svetoslav is specializing in Agile Frameworks, Agile Service Management, DevOps, ITIL, and ServiceNow. He has a strong (10+ years) IT Service Management background in large scale organizations, particularly in the areas of transitioning and operating services as well of managing relationship with customers and stakeholders and managing service desk teams.

Krasimir Parushev

Senior Trainer & Consultant

Krasimir Parushev is a principle implementation consultant specializing in administration and development on the ServiceNow platform (ITSM, ITBM, CSM, ITOM), and CMDB. Krasimir has participated in numerous highly complex international projects for development and implementation of ServiceNow and has developed integrations between different service management and discovery tools based on Web Services.

Nina Prodanova-Iozeva ITCE

Nina Prodanova-Iozeva

Managing Partner & Senior Consultant

Nina is a highly qualified consultant and leader with more than 20 years of experience in leading highly complex projects and transformations. Nina is a well-known name in the field of Agile, Business Analysis, Enterprise Architecture and IT Service Management.

Our Accreditations

Our consultants have achieved certifications by some of the leading accreditation bodies in the field of Agile, DevOps, Enterprise Project and Portfolio Management.

Schedule a Meeting with Us!

Once you submit the form, we will get in touch with you and discuss how we can be of value to your initiatives and ideas.

Success Stories

Management Coaching Programs ITCE

ServiceNow Success Stories

Explore ITCE & ServiceNow Success Stories here.

We contacted ITCE hoping to automate the New Hire Provisioning Process through the ServiceNow platform. ITCE’s consulting team added tremendous value to the project, as on top of the process advancement and automation, they enabled us to meet the requirements of our secure environment and to add value to the support teams and to enhance end user experience. It was great fun working together and I would work with them again in the future with no hesitations.

Sorin Pavel,  
Manager IT Service Operations at a large multinational company in the gaming industry 

Our project objective was to globalize and standardize our IT processes in 4 additional locations of our company. We had several obstacles and our resources were limited to knowledge of ServiceNow. After a few remote sessions and a personal meeting, we started the project together with ITCE. I was impressed by their expertise. That was exactly what I needed at that stage of the project. Although we planned to finish the project in 9 months, we finished in 7. We would not have managed that without ITCE’s help.

Natasa Jeremic, 
Head of ITSM at PaySafe 

Customers

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