ServiceNow IT Operations Management

ITCE & ServiceNow Partnership

Being one of the first ServiceNow partners in the CEE region, we know what it takes to enable you to drive results across your organization. Present in 14 countries, ITCE has significant experience in supporting enterprises throughout the whole life‑cycle of their organizational transformation.

Integrate Business and Technology viewpoints to gain access to powerful insights that will allow you to reduce Service downtime, save on resources and budget and focus on innovation and improvements rather than constant firefighting.

ServiceNow ITOM is a comprehensive solution that give business context to the increasing demands on the IT infrastructure and business services. It can steer future IT investments by providing valuable insights.

With ServiceNow ITOM solution from ITCE, you can gain real-time and end-to-end visibility of the whole infrastructure and business services, prevent service outages by proactively addressing the problematic components with help of the automatization of the processes.


Process expertise

Our process and architecture expertise in ITCE, gained over the years, supports you in building the CMDB, the capabilities and infrastructure in an optimized way for better performance. More important we help you draw the roadmap ahead.

Integration within the Platform

Our ITOM experts can guide you and help you to seamlessly integrate the new gained data from ITOM into your existing ITSM and/or ITBM processes. This approach helps you see value from the ITOM investment in a very short period.

Good understanding of the business point of view

Our pool of experts with solid industry knowledge can be involved during different stages of the project. This gives exclusive opportunity to achieve successful configuration of ServiceNow ITOM instance that suit your unique business needs.

Our Approach

Easily Maintainable and Scalable Processes

Our approach is always to design processes that are easily maintainable and scalable. Furthermore, every customization that we do within the ServiceNow platform is planned in an effective way so it can be easily updated and don’t risk the organizational structure or operation.

360-Degree Project Management Approach

We believe in custom-tailored transformation plans, holistic approach, close collaboration with our customers when designing their processes and side-by-side work when implementing them in ServiceNow.

Extra Mile in the Digital Transformation Projects

Flexibility and agile can best describe our implementation approach. We do care for the client’s comfort (readiness to be present on-site or redisign project scope acording to clients priorities).
Every client and every project get special devotion by our team. We celebrate client’s success as our own and we are always there to do the extra mile in their digital transformation projects.

Advisory and coaching roles

Despite our technical and architectural capabilities, in every project we have advisory and coaching roles that help clients get mature in their capabilities (good practices, rituals, planning).

ServiceNow Solution Architects

Our consultants combine technological knowledge with deep understanding of IT Service Management, IT Operations Management and IT Business Management based on years of experience in helping some of the region’s largest enterprises successfully implement their IT transformation projects.

Krasimir Parushev

Partner, Tech Consulting Solutions & Principal Consultant

Krasimir Parushev is a principle implementation consultant specializing in administration and development on the ServiceNow platform (ITSM, ITBM, CSM, ITOM), and CMDB. Krasimir has participated in numerous highly complex international projects for development and implementation of ServiceNow and has developed integrations between different service management and discovery tools based on Web Services.

Dimitar Georgiev ITCE

Dimitar Georgiev

Partner, Training Solutions & Principal Consultant

Dimitar is a Senior Consultant and Trainer with more than 15 years of experience in consulting some of the region’s largest enterprises in the field of Orchestration & Automation of IT Services, Cloud Solutions, IT Security. He is Training Manager at ITCE, responsible for ensuring the continuous improvement of the training experience.

Kiril Baranski

Senior Consultant & Trainer

Kiril Baranski specializes in infrastructure, virtualization, messaging, and cloud solutions. He has experience in Microsoft Technologies – Windows Server, Windows Networking, Windows Desktop, Hyper-V. He holds the Windows Server 2016 MSCA certification. He has participated in large-scale consulting projects where he was responsible for the active directory object identity synchronization and authentication and in Microsoft Technologies infrastructure projects.

Lyubomir Georgiev


Lyubomir Georgiev is a ServiceNow consultant specializing in administration and development on the platform. He holds the ServiceNow Certified System Administrator and the ServiceNow Certified Implementer for IT Service Management (ITSM) certifications. Lyubomir has been part of the consulting team for numerous ServiceNow ITBM (Project and Portfolio Management Suite) and Performance Analytics projects where he has worked on the analysis, design and implementation of the demand, project and resource management processes and roles.

Miroslav Siarov

ServiceNow Trainer & Consultant

Miroslav Siarov is a ServiceNow Accredited Trainer and Consultant specializing in administration and development on the platform. He has achieved the following certifications – ServiceNow Certified System Administrator, ServiceNow Certified Implementer for IT Service Management (ITSM) and Customer Service Management (CSM). He has participated as a consultant in complex implementation projects with a highly secure environments.

Our Accreditations

Our consultants have achieved certifications by some of the leading accreditation bodies in the field of Agile, DevOps, Enterprise Project and Portfolio Management.

Schedule a Meeting with Us!

    Once you submit the form, we will get in touch with you and discuss how we can be of value to your initiatives and ideas.

    Success Stories

    Management Coaching Programs ITCE

    ServiceNow Success Stories

    Explore ITCE & ServiceNow Success Stories here.

    We contacted ITCE hoping to automate the New Hire Provisioning Process through the ServiceNow platform. ITCE’s consulting team added tremendous value to the project, as on top of the process advancement and automation, they enabled us to meet the requirements of our secure environment and to add value to the support teams and to enhance end user experience. It was great fun working together and I would work with them again in the future with no hesitations.

    Sorin Pavel,  
    Manager IT Service Operations at a large multinational company in the gaming industry 

    Our project objective was to globalize and standardize our IT processes in 4 additional locations of our company. We had several obstacles and our resources were limited to knowledge of ServiceNow. After a few remote sessions and a personal meeting, we started the project together with ITCE. I was impressed by their expertise. That was exactly what I needed at that stage of the project. Although we planned to finish the project in 9 months, we finished in 7. We would not have managed that without ITCE’s help.

    Natasa Jeremic, 
    Head of ITSM at PaySafe 


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