Organizational & ITSM Strategy

Digital Transformation through IT Service Management Transformation

We are in a time of unprecedented change, known as the ‘Fourth Industrial Revolution’. It is characterized by the digital transformation of our world and the unavoidable interaction between humans, digital technologies and physical assets. It is an increasingly fast paced and complex environment, requiring organizations to be more agile, better equipped to adapt what they do and ready to adopt new ways of working to succeed. ITIL 4, through its framework, helps organizations to connect and align these different challenges.

We at ITCE know that there is no universal “cookbook” for successful IT Service Management implementation and recognize the complexity of the organizations, but we have discovered that people need training and coaching, new practices work better when the teams were engaged in development and new practices need to be continually improved as the organization matures and environment changes. 

Why ITCE?

We will help you avoid over-engineered or theoretical processes that either produce more damage than value or exist only on paper. Also, we will support you in defining innovative metrics that will allow continual improvement of organizational practices

We will help your teams develop their own practices based on ITIL principles and best practices.

We at ITCE always take an external holistic view of the customer’s organization and help optimize whole value chain instead of sub-optimize particular unit.



Introduce Continuous Customer Success Through IT Service Management Strategy

ITCE IT Service Management

We are helping organizations in their digital transformation, through creating, expanding and improvement of their service management capability. 


Our Roadmap for IT Service Management Capability Development:

ITCE IT Service Management

Through a clear ITSM strategy, our organization is able to approach service delivery more professionally and hence ensure customer satisfaction. Moreover, by implementing ITIL, we have greater visibility of IT costs and assets which further ensures better asset utilization and reduced hidden costs.
ITIL enables professionals to speak a common global language. It also creates a common understanding between IT staff, suppliers, contractors, and users within the business.

Lazarina Lazarova,
Regional IT Manager

Our Accreditations

Our consultants have achieved certifications by some of the leading accreditation bodies in the field of ITIL, COBIT, DevOps, Enterprise Project and Portfolio Management and Enterprise Architecture.

Schedule a Meeting with Us!

Once you submit the form, we will get in touch with you and discuss how we can be of value to your initiatives and ideas.

ITIL® is a registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 

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