ServiceNow Delivery Approach

We believe in custom-tailored transformation plans, holistic approach, close collaboration with our customers when designing their processes and side-by-side work when implementing them in ServiceNow.

Agile Practice Revision

Analysis of the current practice and way of working. Structuring of light-weight and flexible organizational processes, rituals and roles and delivering relevant Agile Playbook to enhancing existing Playbooks / developing an Agile Transformation Plan.

Improvements Goal Setting

Goal setting based on the customer needs and desired areas of improvement which may include improved visibility, resource planning practice, team velocity, sprint burndown, etc.

Team & Leaders Coaching

On the job coaching and skills training, to different roles in the team, needed for Agile way of work and smooth transition to new and improved Agile delivery process roles.

Knowledge Transfer & Training

Team knowledge unification through a variety of workshops, big room trainings, business simulations and games.

Our Delivery Cycle

We are helping organizations in their digital transformation, through creating, expanding and improvement of their service management capability. 

Implementation Process

Our approach focuses on deep understanding of the business needs of our customers and enablement of organizations to introduce the most relevant and significant IT improvements based on best practice frameworks and years of experience in helping some of the region’s largest enterprises.

The introduction of ServiceNow capabilities is a true transformation project and therefore, we have carefully crafted an approach which suits its complexity and impact:

Our Roadmap for ServiceNow Capability Development:

Our Accreditations

Our consultants have achieved certifications by some of the leading accreditation bodies in the field of Agile, DevOps, Enterprise Project and Portfolio Management.

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    Success Stories

    Management Coaching Programs ITCE

    ServiceNow Success Stories

    Explore ITCE & ServiceNow Success Stories here.


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