ITCE & ServiceNow Partnership
Being one of the first ServiceNow partners in the CEE region, we know what it takes to enable you to drive results across your organization. Present in 14 countries, ITCE has significant experience in supporting enterprises throughout the whole life‑cycle of their organizational transformation.
Manage Hybrid & Agile Projects in your Enterprise with ServiceNow IT Business Management
Utilize the Full Potential & Plan the Next Steps of your Roadmap
ServiceNow IT Business Management enables organizations to combine operations and improvements efforts and solves the problem of Resource Management and Visibility.
ServiceNow ITBM drives true digital success across enterprises by improving their visibility over demand pipeline and empowering confident decision-making which ultimately results in improved innovation and time to market.
Why ITCE?
Upgrade your Project & Portfolio Management Processes
In the first place, we will work with you to review, revise and structure your Project Management practice by running workshops with senior management and crafting a sustainable roadmap. Many of our customers have introduced significant improvements in the PMO teams at this stage and a long-term strategy for digital success
Utilize Best Practices
We combine training & consulting capabilities we have developed in the past 20+ years of management consulting and we will guide you through a world of best practices by utilizing the most relevant to your organizational strategy and goals. Our team of experts includes PMP’s, PRINCE2 Practitioners, SAFe, ITIL Experts, DevOps & TOGAF practitioners.
Not a technical implementation but a transformation
Our consultants combine deep technological knowledge of core ITBM capabilities such as Project & Portfolio Management, Demand Management, Resource Management, Performance Analytics & Agile Development and enterprise project management process knowledge which combined together bring unmatched value to your organizational transformation.
Our Approach
Easily Maintainable and Scalable Processes
Our approach is always to design processes that are easily maintainable and scalable. Furthermore, every customization that we do within the ServiceNow platform is planned in an effective way so it can be easily updated and don’t risk the organizational structure or operation.
360-Degree Project Management Approach
We believe in custom-tailored transformation plans, holistic approach, close collaboration with our customers when designing their processes and side-by-side work when implementing them in ServiceNow.
Extra Mile in the Digital Transformation Projects
Flexibility and agile can best describe our implementation approach. We do care for the client’s comfort (readiness to be present on-site or redisign project scope acording to clients priorities).
Every client and every project get special devotion by our team. We celebrate client’s success as our own and we are always there to do the extra mile in their digital transformation projects.
Advisory and coaching roles
Despite our technical and architectural capabilities, in every project we have advisory and coaching roles that help clients get mature in their capabilities (good practices, rituals, planning).
ServiceNow Solution Architects
Our consultants combine technological knowledge with deep understanding of IT Service Management, IT Operations Management and IT Business Management based on years of experience in helping some of the region’s largest enterprises successfully implement their IT transformation projects.
Julia Oliveira
Partner, Consulting Solutions & Principal Consultant
Julia Oliveira is a highly qualified IT Service Management and Project & Portfolio Management Senior Consultant with more than 15 years of experience in the industry. She has successfully lead some of the largest ServiceNow projects in Southeast Europe.
Julia Oliveira
Julia Oliveira is a highly qualified IT Service Management and Project & Portfolio Management Senior Consultant with more than 15 years of experience in the industry and manager of the Consulting Practice at ITCE. She has successfully lead some of the largest ServiceNow projects in Southeast Europe including major process and organizational improvements.
Lyubomir Georgiev
Consultant
Lyubomir Georgiev is a ServiceNow consultant specializing in administration and development on the platform. He holds the ServiceNow Certified System Administrator and the ServiceNow Certified Implementer for IT Service Management (ITSM) certifications. Lyubomir has been part of the consulting team for numerous ServiceNow ITBM (Project and Portfolio Management Suite) and Performance Analytics projects where he has worked on the analysis, design and implementation of the demand, project and resource management processes and roles.
Lyubomir Georgiev
Consultant
Lyubomir Georgiev is a ServiceNow consultant specializing in administration and development on the platform. He holds the ServiceNow Certified System Administrator and the ServiceNow Certified Implementer for IT Service Management (ITSM) certifications. Lyubomir has been part of the consulting team for numerous ServiceNow ITBM (Project and Portfolio Management Suite) and Performance Analytics projects where he has worked on the analysis, design and implementation of the demand, project and resource management processes and roles.
Svetoslav Iliev
Senior Consultant & Trainer
Svetoslav is specializing in Agile Frameworks, Agile Service Management, DevOps, ITIL, and ServiceNow. He has a strong (10+ years) IT Service Management background in large scale organizations, particularly in the areas of transitioning and operating services as well of managing relationship with customers and stakeholders and managing service desk teams.
Svetoslav Iliev
Svetoslav is specializing in Agile Frameworks, Agile Service Management, DevOps, ITIL, and ServiceNow. He has a strong (10+ years) IT Service Management background in large scale organizations, particularly in the areas of transitioning and operating services as well of managing relationship with customers and stakeholders and managing service desk teams.
Krasimir Parushev
Partner, Tech Consulting Solutions & Principal Consultant
Krasimir Parushev is a principle implementation consultant specializing in administration and development on the ServiceNow platform (ITSM, ITBM, CSM, ITOM), and CMDB. Krasimir has participated in numerous highly complex international projects for development and implementation of ServiceNow and has developed integrations between different service management and discovery tools based on Web Services.
Krasimir Parushev
Partner, Tech Consulting Solutions & Principal Consultant
Krasimir Parushev is a principle implementation consultant specializing in administration and development on the ServiceNow platform (ITSM, ITBM, CSM, ITOM), and CMDB. Krasimir has participated in numerous highly complex international projects for development and implementation of ServiceNow and has developed integrations between different service management and discovery tools based on Web Services.
Nina Prodanova-Iozeva
Co-founder, Managing Partner & Principal Consultant
Nina is a highly qualified consultant and leader with more than 30 years of experience in leading highly complex transformations. She is a well-known name in the field of Scaled Agile, Enterprise Architecture and IT Service Management.
Nina Prodanova-Iozeva
Nina Prodanova-Iozeva is a highly qualified consultant and leader with more than 30 years of experience in the IT industry. She is co-founder and Managing Partner of ITCE. Nina is a well-known name in the field of Agile, Business Analysis, Enterprise Architecture and IT Service Management. She has delivered consulting and training projects to many organizations in the finance, telco, utility and IT industries across Europe.
Our Accreditations
Our consultants have achieved certifications by some of the leading accreditation bodies in the field of Agile, DevOps, Enterprise Project and Portfolio Management.
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Success Stories
ServiceNow Success Stories
Explore ITCE & ServiceNow Success Stories here.
We contacted ITCE hoping to automate the New Hire Provisioning Process through the ServiceNow platform. ITCE’s consulting team added tremendous value to the project, as on top of the process advancement and automation, they enabled us to meet the requirements of our secure environment and to add value to the support teams and to enhance end user experience. It was great fun working together and I would work with them again in the future with no hesitations.
Sorin Pavel,
Manager IT Service Operations at a large multinational company in the gaming industry
Our project objective was to globalize and standardize our IT processes in 4 additional locations of our company. We had several obstacles and our resources were limited to knowledge of ServiceNow. After a few remote sessions and a personal meeting, we started the project together with ITCE. I was impressed by their expertise. That was exactly what I needed at that stage of the project. Although we planned to finish the project in 9 months, we finished in 7. We would not have managed that without ITCE’s help.
Natasa Jeremic,
Head of ITSM at PaySafe
Customers
