ServiceNow Software Asset Management

Ensure effective management of the Governance and Compliance of the software licenses and bring clarity, visibility and control of your most complex software licenses, so the organization can have efficient decision making on enterprise architecture usage.

ITCE & ServiceNow Partnership

Being one of the first ServiceNow partners in the CEE region, we know what it takes to enable you to drive results across your organization. Present in 14 countries, ITCE has significant experience in supporting enterprises throughout the whole life‑cycle of their organizational transformation.

Empower your organization to make better software licensing decisions that lower costs

Ensure effective management of the Governance and Compliance of the software licenses and bring clarity, visibility and control of your most complex software licenses, so the organization can have efficient decision making on enterprise architecture usage.

Our established SAM expertise helps organizations draw strategy to optimize and manage purchase, usage, duplication and lifecycle maintenance of software licenses across the organization, as well to to achieve compliance readiness for audits and proper alignment between the assets.

ServiceNow SAM Solution saves considerable time and reduces software spend, by switching from manual management of the software assets and by consolidate various inventory and discovery systems into a single platform.


Actionable insights from SAM that Drive Change

Managing the software lifecycle goes beyond reports and visibility of the inventory data and negotiating on licenses price. Our consultants will support you in analyzing data information gathered from the SAM reporting and discover actionable insights and evolve those insights into roadmaps for integration of the follow-up actions in the enterprise processes and workflows.

Optimize Return on Investment

ITCE can support you to process information in more comprehensive way and to trigger initiatives that address optimization of the tools and infrastructure without having impact on the service delivery and availability.

Combine SAM capabilities with the Enterprise Architecture

Our team consists of professionals with strong competences in different fields of knowledge such as Enterprise Architecture, Security and Infrastructure, Discovery and Service Mapping. As such they introduce the best practice principles that companies should adopt to ensure that their Enterprise Architecture state is optimized, and that IT infrastructure aligns with business goals.

Our Approach

Easily Maintainable and Scalable Processes

Our approach is always to design processes that are easily maintainable and scalable. Furthermore, every customization that we do within the ServiceNow platform is planned in an effective way so it can be easily updated and don’t risk the organizational structure or operation.

360-Degree Project Management Approach

We believe in custom-tailored transformation plans, holistic approach, close collaboration with our customers when designing their processes and side-by-side work when implementing them in ServiceNow.

Extra Mile in the Digital Transformation Projects

Flexibility and agile can best describe our implementation approach. We do care for the client’s comfort (readiness to be present on-site or redisign project scope acording to clients priorities).
Every client and every project get special devotion by our team. We celebrate client’s success as our own and we are always there to do the extra mile in their digital transformation projects.

Advisory and coaching roles

Despite our technical and architectural capabilities, in every project we have advisory and coaching roles that help clients get mature in their capabilities (good practices, rituals, planning).

ServiceNow Solution Architects

Our consultants combine technological knowledge with deep understanding of IT Service Management, IT Operations Management, IT Business Management, Enterprise Architecture based on years of experience in helping some of the region’s largest enterprises successfully implement their IT transformation projects.

Denitsa Deneva

Senior Consultant & Trainer

Denitsa is specializing in ITIL and ServiceNow. She has substantial experience and a demonstrated history (10+ years) of working in the Information Technology and Services Industry with focus on the IT Service Operation, Transition and Transformation, People Management and Client Relationship Management.

Nina Prodanova-Iozeva

Co-founder, Managing Partner & Principal Consultant

Nina is a highly qualified consultant and leader with more than 30 years of experience in leading highly complex transformations. She is a well-known name in the field of Scaled Agile, Enterprise Architecture and IT Service Management.

Julia Oliveira ITCE

Julia Oliveira

Partner, Consulting Solutions & Principal Consultant

Julia Oliveira is a highly qualified IT Service Management and Project & Portfolio Management Senior Consultant with more than 15 years of experience in the industry. She has successfully lead some of the largest ServiceNow projects in Southeast Europe.

Miroslav Siarov

ServiceNow Trainer & Consultant

Miroslav Siarov is a ServiceNow Accredited Trainer and Consultant specializing in administration and development on the platform. He has achieved the following certifications – ServiceNow Certified System Administrator, ServiceNow Certified Implementer for IT Service Management (ITSM) and Customer Service Management (CSM). He has participated as a consultant in complex implementation projects with a highly secure environments.

Alexandra Dokleva


Alexandra is a Consultant and ServiceNow Architect specializing in Agile coaching and product ownership of the ServiceNow platform. Her most recent focus is oriented towards consulting of Agile and DevOps practices, leading organizations and teams to successful digital transformation journey, along with Project Management & Project Delivery of ServiceNow.

Our Accreditations

Our consultants have achieved certifications by some of the leading accreditation bodies in the field of Agile, DevOps, Enterprise Project and Portfolio Management.

Schedule a Meeting with Us!

    Once you submit the form, we will get in touch with you and discuss how we can be of value to your initiatives and ideas.

    Success Stories

    Management Coaching Programs ITCE

    ServiceNow Success Stories

    Explore ITCE & ServiceNow Success Stories here.


    By continuing to use the site, you agree to the use of cookies. more information

    The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.