ServiceNow Use Cases

Introduce Improvements & Gain Additional Benefits Based on Specific Business Needs

Once you celebrate your initial ServiceNow go-live, there are great opportunities for improvements that can unlock the potential of the platform to a higher extend, reduce costs and improve your organisations productivity by implementing specific use cases based on your business needs.

As many of our ServiceNow projects continue to expand beyond IT Service Management, Project and Portfolio Management, Agile Development, and IT Operations Management, we have been collaborating with our customers on additional use cases – find some examples below.

ITCE & ServiceNow Partnership

Being one of the first ServiceNow partners in the CEE region, we know what it takes to enable you to drive results across your organization. Present in 14 countries, ITCE has significant experience in supporting enterprises throughout the whole life‑cycle of their organizational transformation.

Unlock the Hidden Opportunities of the Platform

The aim of implementing specific ServiceNow use cases is to enhance the service delivery and to ease the everyday operational work with smart and useful features that ServiceNow offers as part of the capabilities and product lines that you already have.

Find some examples of projects we have worked on below. The examples:

  • Can be applied to the business of any industry
  • Can easily be aligned to your specific needs

HR Basic Employee Controls

Reevaluate and implement existing HR main processes in ServiceNow. The uniqueness of this improvement is the two-step submission process for new employee (entry) by HR and IT and line manager that streamline administrative tasks

Service Accounts Management

The main value for this use case is the development of easy-to-use Service Account management functionality in ServiceNow​ so audit security compliance could be achieved.

Asset Management Supported by the MobileApp

Automate the process for submitting and tracking asset issues quickly and easy while using mobile devices and bar codes of the assets.

Custom Vendor Interaction

Send and receive updates on incidents, where a Vendor interaction is needed, directly from the ServiceNow incident record.

Facility Management

Management of the complete lifecycle of non-IT assets in a banks’ branch offices and headquarters with participation of vendors for purchasing and support of the assets.

Dynamic Front-office Employees’ Relocation

Dynamic relocation of front-office employees between the branch offices with automation of the access authorizations for their  temporary role in the other branch while the authorizations of their permanent role are switched off.

ServiceNow Solution Architects

Our consultants combine technological knowledge with deep understanding of IT Service Management, IT Operations Management and IT Business Management based on years of experience in helping some of the region’s largest enterprises successfully implement their IT transformation projects.

Nina Prodanova-Iozeva

Co-founder, Managing Partner & Principal Consultant

Nina is a highly qualified consultant and leader with more than 30 years of experience in leading highly complex transformations. She is a well-known name in the field of Scaled Agile, Enterprise Architecture and IT Service Management.

Julia Oliveira ITCE

Julia Oliveira

Partner, Consulting Solutions & Principal Consultant

Julia Oliveira is a highly qualified IT Service Management and Project & Portfolio Management Senior Consultant with more than 15 years of experience in the industry. She has successfully lead some of the largest ServiceNow projects in Southeast Europe.

Dimitar Georgiev ITCE

Dimitar Georgiev

Partner, Training Solutions & Principal Consultant

Dimitar is a Senior Consultant and Trainer with more than 15 years of experience in consulting some of the region’s largest enterprises in the field of Orchestration & Automation of IT Services, Cloud Solutions, IT Security. He is Training Manager at ITCE, responsible for ensuring the continuous improvement of the training experience.

Orlin Marinov ITCE

Orlin Marinov

Co-founder, Partner & Principal Consultant

Orlin is a very well-known name in the IT and Management circles in the region due to his extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. He is a very well respected ITIL® trainer, known for the high success rate of certification of his students. He has achieved the ITIL®4 Master Designation, which is the highest level of achievement of the ITIL 4 certification scheme.

Denitsa Deneva

Senior Consultant & Trainer

Denitsa is specializing in ITIL and ServiceNow. She has substantial experience and a demonstrated history (10+ years) of working in the Information Technology and Services Industry with focus on the IT Service Operation, Transition and Transformation, People Management and Client Relationship Management.

Krasimir Parushev

Partner, Tech Consulting Solutions & Principal Consultant

Krasimir Parushev is a principle implementation consultant specializing in administration and development on the ServiceNow platform (ITSM, ITBM, CSM, ITOM), and CMDB. Krasimir has participated in numerous highly complex international projects for development and implementation of ServiceNow and has developed integrations between different service management and discovery tools based on Web Services.

Schedule a Meeting with Us!

If we managed to awake your curiosity and want to learn in detail about the use cases please contact us and we will arrange a short meeting to present some of the most interesting use cases that comply to your business needs.

    Once you submit the form, we will get in touch with you and discuss how we can be of value to your initiatives and ideas.


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