Introduce Improvements & Gain Additional Benefits Based on Specific Business Needs
Once you celebrate your initial ServiceNow go-live, there are great opportunities for improvements that can unlock the potential of the platform to a higher extend, reduce costs and improve your organisations productivity by implementing specific use cases based on your business needs.
As many of our ServiceNow projects continue to expand beyond IT Service Management, Project and Portfolio Management, Agile Development, and IT Operations Management, we have been collaborating with our customers on additional use cases – find some examples below.
ITCE & ServiceNow Partnership
Being one of the first ServiceNow partners in the CEE region, we know what it takes to enable you to drive results across your organization. Present in 14 countries, ITCE has significant experience in supporting enterprises throughout the whole life‑cycle of their organizational transformation.
Unlock the Hidden Opportunities of the Platform
The aim of implementing specific ServiceNow use cases is to enhance the service delivery and to ease the everyday operational work with smart and useful features that ServiceNow offers as part of the capabilities and product lines that you already have.
Find some examples of projects we have worked on below. The examples:
- Can be applied to the business of any industry
- Can easily be aligned to your specific needs
HR Basic Employee Controls
Reevaluate and implement existing HR main processes in ServiceNow. The uniqueness of this improvement is the two-step submission process for new employee (entry) by HR and IT and line manager that streamline administrative tasks
Service Accounts Management
The main value for this use case is the development of easy-to-use Service Account management functionality in ServiceNow so audit security compliance could be achieved.
Asset Management Supported by the MobileApp
Automate the process for submitting and tracking asset issues quickly and easy while using mobile devices and bar codes of the assets.
Custom Vendor Interaction
Send and receive updates on incidents, where a Vendor interaction is needed, directly from the ServiceNow incident record.
Facility Management
Management of the complete lifecycle of non-IT assets in a banks’ branch offices and headquarters with participation of vendors for purchasing and support of the assets.
Dynamic Front-office Employees’ Relocation
Dynamic relocation of front-office employees between the branch offices with automation of the access authorizations for their temporary role in the other branch while the authorizations of their permanent role are switched off.
ServiceNow Solution Architects
Our consultants combine technological knowledge with deep understanding of IT Service Management, IT Operations Management and IT Business Management based on years of experience in helping some of the region’s largest enterprises successfully implement their IT transformation projects.
Nina Prodanova-Iozeva
Co-founder, Managing Partner & Principal Consultant
Nina is a highly qualified consultant and leader with more than 30 years of experience in leading highly complex transformations. She is a well-known name in the field of Scaled Agile, Enterprise Architecture and IT Service Management.
Nina Prodanova-Iozeva
Nina Prodanova-Iozeva is a highly qualified consultant and leader with more than 30 years of experience in the IT industry. She is co-founder and Managing Partner of ITCE. Nina is a well-known name in the field of Agile, Business Analysis, Enterprise Architecture and IT Service Management. She has delivered consulting and training projects to many organizations in the finance, telco, utility and IT industries across Europe.
Julia Oliveira
Partner, Consulting Solutions & Principal Consultant
Julia Oliveira is a highly qualified IT Service Management and Project & Portfolio Management Senior Consultant with more than 15 years of experience in the industry. She has successfully lead some of the largest ServiceNow projects in Southeast Europe.
Julia Oliveira
Julia Oliveira is a highly qualified IT Service Management and Project & Portfolio Management Senior Consultant with more than 15 years of experience in the industry and manager of the Consulting Practice at ITCE. She has successfully lead some of the largest ServiceNow projects in Southeast Europe including major process and organizational improvements.
Dimitar Georgiev
Partner, Training Solutions & Principal Consultant
Dimitar is a Senior Consultant and Trainer with more than 15 years of experience in consulting some of the region’s largest enterprises in the field of Orchestration & Automation of IT Services, Cloud Solutions, IT Security. He is Training Manager at ITCE, responsible for ensuring the continuous improvement of the training experience.
Dimitar Georgiev
Dimitar Georgiev is a Senior Consultant and Trainer at ITCE with more than 15 years of experience in delivering high quality services to many of the region’s largest banks and telecoms in the field of Orchestration & Automation of IT Services, Cloud Solutions, IT Security. He is also Training Manager at ITCE, responsible for ensuring the high customer satisfaction of the training and testing services and the continuous improvement of the training experience.
Orlin Marinov
Co-founder, Partner & Principal Consultant
Orlin is a very well-known name in the IT and Management circles in the region due to his extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. He is a very well respected ITIL® trainer, known for the high success rate of certification of his students.
Orlin Marinov
Co-founder, Partner & Principal Consultant
Orlin Marinov is co-founder and Partner at ITCE. He is a very well-known name in the IT and Management circles in the region due to his extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. Orlin is an accredited ITIL® Trainer and has led hundreds of ITIL courses, in which most of his groups achieved 100% success on the ITIL Foundation certification exam.
Denitsa Deneva
Consultant & Trainer
Denitsa is specializing in ITIL and ServiceNow. She has substantial experience and a demonstrated history (10+ years) of working in the Information Technology and Services Industry with focus on the IT Service Operation, Transition and Transformation, People Management and Client Relationship Management.
Denitsa Deneva
Denitsa is specializing in ITIL and ServiceNow. She has substantial experience and a demonstrated history (10+ years) of working in the Information Technology and Services Industry with focus on the IT Service Operation, Transition and Transformation, People Management and Client Relationship Management.
Krasimir Parushev
Partner, Tech Consulting Solutions & Principal Consultant
Krasimir Parushev is a principle implementation consultant specializing in administration and development on the ServiceNow platform (ITSM, ITBM, CSM, ITOM), and CMDB. Krasimir has participated in numerous highly complex international projects for development and implementation of ServiceNow and has developed integrations between different service management and discovery tools based on Web Services.
Krasimir Parushev
Partner, Tech Consulting Solutions & Principal Consultant
Krasimir Parushev is a principle implementation consultant specializing in administration and development on the ServiceNow platform (ITSM, ITBM, CSM, ITOM), and CMDB. Krasimir has participated in numerous highly complex international projects for development and implementation of ServiceNow and has developed integrations between different service management and discovery tools based on Web Services.
Schedule a Meeting with Us!
If we managed to awake your curiosity and want to learn in detail about the use cases please contact us and we will arrange a short meeting to present some of the most interesting use cases that comply to your business needs.
Customers
