Why You Need to Learn About Agile Customer Service Management

We are excited to share our newest training course – Agile Customer Service Management! In this 2-day training, teams learn how to provide excellent customer service by understanding that CSM is not simply support but a value-adding service that is essential in achieving high customer satisfaction. Customer service is not a separate part of your […]

ITIL® 4 – What to Expect

The launch of the new ITIL® 4 guidance, the well-known framework for design, delivery and support of IT services, is planned for the coming months. The first dates for the new ITIL® 4 Foundation courses are already scheduled and open for registration. However, experts in the ITSM field are curious to learn what is new […]

ITIL Next Steps – ITIL® 4 Is Coming

The long wait for ITIL® 4 is over – Axelos has announced that ITIL® 4 Foundation will be released in Q1 2019.  According to Axelos, the ITIL® 4 name will reflect the role the framework will play in “supporting individuals and organizations to navigate the Fourth Industrial Revolution”. That is why, the update will focus on […]

ServiceNow Training Courses & Certification Exams at ITCE

ITCE is a ServiceNow Authorized Training Partner (ATP) where you can attend instructor-led or virtual-led ServiceNow training courses. Additionally, you can request any training from the ServiceNow Training Portfolio and attend it virtually. ServiceNow Training Delivery Forms Classroom Instructor-led Training Delivery​ at ITCE’s Training Center in Sofia, Bulgaria Classroom Instructor-led Training Delivery​ at Customer’s Site Virtual Instructor-led […]

The Launch of the DevOps Business Simulation

This article has been written by Paul Wilkinson, director at GamingWorks and highly experienced IT professional. Experiencing DevOps in Action! The fact that DevOps is a gaining global interest was clear in a session organized by ITCE in Sofia Bulgaria. A lot of organizations are talking about DevOps, but how do you apply it? ITCE […]

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