We are excited to share our newest training course – Agile Customer Service Management! In this 2-day training, teams learn how to provide excellent customer service by understanding that CSM is not simply support but a value-adding service that is essential in achieving high customer satisfaction. Customer service is not a separate part of your […]
Tag: New Training
The launch of the new ITIL® 4 guidance, the well-known framework for design, delivery and support of IT services, is planned for the coming months. The first dates for the new ITIL® 4 Foundation courses are already scheduled and open for registration. However, experts in the ITSM field are curious to learn what is new […]
The long wait for ITIL® 4 is over – Axelos has announced that ITIL® 4 Foundation will be released in Q1 2019. According to Axelos, the ITIL® 4 name will reflect the role the framework will play in “supporting individuals and organizations to navigate the Fourth Industrial Revolution”. That is why, the update will focus on […]
ITCE is a ServiceNow Authorized Training Partner (ATP) where you can attend instructor-led or virtual-led ServiceNow training courses. Additionally, you can request any training from the ServiceNow Training Portfolio and attend it virtually. ServiceNow Training Delivery Forms Classroom Instructor-led Training Delivery at ITCE’s Training Center in Sofia, Bulgaria Classroom Instructor-led Training Delivery at Customer’s Site Virtual Instructor-led […]
This article has been written by Paul Wilkinson, director at GamingWorks and highly experienced IT professional. Experiencing DevOps in Action! The fact that DevOps is a gaining global interest was clear in a session organized by ITCE in Sofia Bulgaria. A lot of organizations are talking about DevOps, but how do you apply it? ITCE […]
We’re thrilled to introduce to you the brand new DevOps Business Simulation designed after The Phoenix Project book! It is relevant for anyone seeking an understanding of the DevOps principles as well as for teams and organizations aiming to adopt the DevOps. The Phoenix Project is a fundamental DevOps knowledge source and a world-wide best-seller […]