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Upskilling & Reskilling in the New Reality


The new technologies and the constantly changing needs of the customers encourage many companies to build a continuous learning culture. The digital age requires new skills that employees need to acquire to ensure the survival and prosperity of the organization. We believe that the Covid-19 situation acted as a catalyst for this need to upskill and reskill as companies all over the world were forced to leave their offices and start working from home. As a result, new tools and platforms were introduced and the employees had to quickly learn how to use them and adapt to the new reality. In this article we will share with you the top 10 skills that we identified as critical and a couple of approaches and recommendations on building a successful learning culture.

Top 10 Skills

Which are the skills that organizations need to be developing? These can be specific to organizations, teams and individuals, however, any organization that provides digital products and services needs to develop critical skills for the digital age.

The digital skills gap that is said to impact the future growth of companies over the next years, needs to be addressed now in order to secure the success for the companies and also, to ensure that people stay relevant, continue to develop personally and professionally and have a security in their jobs – factors that influence positively our entire economy and society.

  1. Agile
  2. Leadership skills
  3. Data analysis
  4. Communication skills
  5. Enterprise Architecture
  6. Modern Software Development languages
  7. Product Management
  8. Design Thinking & Customer Experience
  9. QA
  10. DevOps

In addition to the listed IT skills, the search for people with future soft skills is also on the rise. Number of companies are looking for specialists that adapt well to new situations, are creative, apply critical thinking, are team players, and have emotional intelligence. Having these skills can have positive influence on your interaction with your collages and would give you more confidence to run projects smoothly by solving problems faster and in a more productive manner.

Learning Culture Approaches & Recommendations

  • Microlearning

Now that employees need to learn new skills more often than ever and keep up with their operational work there comes the need for new type of trainings. The microlearning provides a faster way of acquiring knowledge by attending or watching short lessons that allow the participants to apply the taken material immediately after. In this way they are less likely to forget what they have learned as they will have the chance to apply the new knowledge to real life cases.

  • Prioritize learning

Employees need to know that it is valuable to learn new skills during their working time. Leaders and managers should encourage such activities and provide further training opportunities when possible.

  • Mentorship programs

The mentorship programs provide a way for new employees to gain more knowledge by learning from the more experienced members of the organization. This allows the newer employees to see how certain skills are being applied in action and speeds up the learning process.

  • Knowledge sharing

By cultivating communities of practice employees can help and teach each other by exchanging ideas and useful recommendations related to ongoing projects or existing problems.

Request the Report

The team of ITCE has also structured all of the information in a report that you can request via the form below and as soon as we have the final version we will send it to you. Visit our Future Skills page to schedule a free training plan meeting and discuss your customized training plan with our experts.






    Once you submit your request, we will get in touch and provide you with the report as soon as it is available.

    1. Request the report
    2. Get ideas on how to build continuous learning culture
    3. Upskill and Reskill with a customized training program

    About the Author Dimitar

    Point of Contact

    The topic was presented by Dimitar Georgiev, a Senior Consultant and Training Manager at ITCE, during the HR & Leadership Forum by Capital on the 25th of November 2020. He is responsible for ensuring the continuous improvement of the training experience at ITCE and also, for the design of educational programs supporting organizational transformations, upskilling & reskilling initiatives for the digital age, internal academies and many more.

    You can get in touch with Dimitar regarding your upskilling and reskilling initiatives at: dimitar.georgiev@itce.com



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