March 21, 2024 4:00 pm - March 21, 2024 5:30 pm ITIL in Action: Master Digital Complexity with ServiceNow

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    Overview & Agenda

    Join us for an insightful exploration into how ServiceNow empowers organisations to effectively navigate and master the challenges posed by the digital landscape. Our event promises a deep dive into ITIL’s Development and Support Value Streams, showcasing how ServiceNow’s platform seamlessly integrates best practices for comprehensive digital product lifecycle management.

    The event is a hybrid webinar brought to you by ITCE in collaboration with ServiceNow. Prepare to be inspired by esteemed guests from ServiceNow, who will bring their wealth of knowledge and expertise to the forefront of our discussions.

    Participation in the event is entirely free of charge. We invite you to seize this opportunity to enhance your understanding of ITIL, ServiceNow, and the potential they hold for your organisation.

    • 16:00 – 17:00 – Understanding Digital Complexity:
      Discussion and Live Demo
      Exploring the challenges posed by digital complexity
      and the role of ITIL in addressing them.
      Showcasing ServiceNow’s capabilities in managing digital products throughout their life cycle, focusing on asset management, CMDB/CSDM, and reporting.
    • 17:00 – 17:10 – Break
    • 17:10 – 17:30 – Client Perspectives: Panel Discussion
      Hear firsthand accounts from our clients on how ServiceNow transformed the management of their digital landscape.
    • 17:30 – 18:30 – Networking Cocktail
      Onsite participants will have the opportunity to engage
      with our speakers, industry experts, and fellow attendees in a live Q&A session and networking cocktail.

    Why you should attend?

    Gain Insights

    Learn about ITIL’s best practices and understand how ServiceNow can revolutionise your approach to digital product management.

    Live Demonstrations

    Witness ServiceNow in action through live demonstrations showcasing its features and capabilities in asset management, CMDB/CSDM, and reporting.

    Real-World Success Stories

    Hear directly from our clients about their success stories, providing practical examples of how ServiceNow has helped them master their digital landscapes.

    Networking Opportunities

    Connect with industry experts, ITCE professionals, and fellow attendees during the networking session.


    Nina Prodanova-Iozeva

    Co-founder, Managing Partner & Principal Consultant

    Nina is a highly qualified consultant and leader with more than 30 years of experience in leading highly complex transformations. She is a well-known name in the field of Scaled Agile, Enterprise Architecture and IT Service Management.

    Orlin Marinov ITCE

    Orlin Marinov

    Co-founder, Partner & Principal Consultant

    Orlin is a very well-known name in the IT and Management circles in the region due to his extensive experience as a consultant for numerous large scale and complex projects in the field of IT Security and Service Management. He is a very well respected ITIL® trainer, known for the high success rate of certification of his students. He has achieved the ITIL®4 Master Designation, which is the highest level of achievement of the ITIL 4 certification scheme.

    Marcin Grzywacz

    Regional Enterprise Account Executive CEE @ServiceNow

    Marcin is responsible for sales activities and business development in the CEE region for the whole ServiceNow Platform portfolio, helping organisations of every size and industry to work smarter, faster, and better.

    Alexandra Dokleva


    Alexandra is a Consultant and ServiceNow Architect specializing in Agile coaching and product ownership of the ServiceNow platform. Her most recent focus is oriented towards consulting of Agile and DevOps practices, leading organizations and teams to successful digital transformation journey, along with Project Management & Project Delivery of ServiceNow.

    The event is free of charge.

    Who should attend?

    The event is tailored for a diverse audience spanning IT professionals, business leaders, and anyone passionate about optimising digital operations. Whether you are a current ServiceNow customer seeking to maximize the potential of your platform or a prospective user exploring innovative solutions for digital landscape management, this event is crafted with you in mind.

    1. IT Managers and Directors: Gain insights into optimising IT processes, implementing ITIL best practices, and leveraging ServiceNow for enhanced digital landscape management.
    2. IT Service Professionals: Explore the practical applications of ServiceNow in asset management, CMDB/CSDM, and reporting to streamline your daily operations.
    3. Business Leaders: Understand how ServiceNow can empower your organization with comprehensive visibility, leading to informed decision-making in the digital realm.
    4. ServiceNow Enthusiasts: Whether you’re already utilising ServiceNow or considering its implementation, delve into real-world examples and discover how it can propel your organisation forward.
    5. Those Curious About ITIL: Explore the benefits and practical applications of ITIL in development and support value streams, and how ServiceNow seamlessly integrates these practices.

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