November 14, 2023 4:00 pm - November 14, 2023 5:30 pm ITIL’s Paradigm for Success

Webinar Overview

The webinar is hybrid and you can either register to watch online or participate on-site at the broadcasting location along with 33 more people as an audience. With the on-site participation you also get access to the networking session after the webinar where you can speak to all lectors and guests. Hurry up, the on-site seats are filling up fast!


November 14th 2023 | 16:00-17:30 EET
Language: Bulgarian

Discover how ITIL 4 adapts to the needs of the digital world through the prism of the companies and the ways through which they implement the methodology into the work processes and learning journey of their employees. Gain insights from our clients and partners as they share their experiences implementing ITIL and how it contributed to their business success.

ITCE’s experts will cover three main novelties in the global standard for IT Service Management – ITIL Extension Modules, ITIL Practice Manager, and the new certification renewal policy. We will cover the topic of the additional business simulations that we offer to ensure the practical preparation of your course participants in applying ITIL principles. One example that we will provide is the RunIT business simulation – a great and innovative way of putting your newly acquired knowledge into practice in an interactive and dynamic environment.

We will deliver the information through panel discussions which will cover the following topics:

Panel Discussion: What is ITIL and what are the latest novelties in the framework?

  • How ITIL 4 helps organizations adapt in the new technological era?
  • What are the future skills that professionals and teams will have to develop to thrive in the era of digital transformations?
  • What is the role of the new ITIL 4 modules in the acquiring of critical skills? (ITIL Extension Modules, ITIL Practice Manager)
  • How can I plan my learning path in ITIL 4 to effectively reach my career goals?
  • What are the requirements of the new policy for keeping my ITIL 4 certifications valid?
  • What practical preparation does ITCE offer as part of its ITIL 4 training courses?

Panel Discussion: How companies implement ITIL on organizational and role-based level?

  • How companies implement ITIL principles in their practices to ensure the success of their IT services.
  • Do companies include the upskilling in the ITIL 4 certification scheme as part of their strategy of improving organizational performance?
  • Do companies favor job candidates with certifications?
  • What role do training and certification play in employees motivation?

Who is it for?

The webinar is suitable for everyone who works in the IT field or collaborates with IT professionals.

– For every professional who participates in the delivery of IT services and is interested in learning to deliver business value (this includes professionals in the field of HR, procurement, product development, etc.)
– For leaders and managers of teams, projects, products, and services who need up-to-date knowledge in the novelties within ITIL 4
– For learning and development roles that develop upskilling training initiatives for the employees.

ITCE Speakers

Orlin Marinov ITCE

Orlin Marinov

Co-founder, Partner & Principal Consultant

Orlin is a very well-known name in the IT and Management circles in the region due to his extensive experience as a consultant for numerous large scale and complex projects in the field of IT Service Management and Security. He has achieved the ITIL®4 Master Designation, which is the highest level of achievement of the ITIL 4 certification scheme.

Dimitar Georgiev ITCE

Dimitar Georgiev

Partner – Training Solutions & Principal Consultant

Dimitar is leading the Training business at ITCE and he is specializing in designing learning programs, leading the trainers community and the continuous improvement of ITCE’s training capabilities.

Guest Speakers

Managing Director ATC Accenture Bulgaria

IT Director at Vivacom

Service Management Team Lead at KPMG IT Service OOD

Vouchers Giveaway

Register for the webinar and be among the 10 winners who will get a FREE voucher for the self-paced version of the RunIT Digital Business Simulation, where you will acquire the needed skills and knowledge on successfully managing IT services and aligning them to the business needs in accordance to ITIL 4 best practices.

Simulation format: You will receive access to the self-paced version of the simulation which will be active for two weeks, from 1st to 15th of December.

Explore the ITIL 4 Learning Path

Get introduced to and certified for ITIL® 4the global standard for IT Service Management, adapted to the needs of the modern digital world. Whether you have advanced in the v4 certification scheme or are new to ITIL®, find out what ITIL 4 training course is most suitable for you.

Learn more

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