ServiceNow Administration Fundamentals was designed for users with various organizational roles who are expected to work within the ServiceNow platform. During this 3‑day interactive training course attendees will learn about the ServiceNow user interface, receive a summary of the database schema, understand uses for commonly accessed applications, and be introduced to advanced features and functionality, such as scripting and application development.
This training can be delivered as classroom instructor-led at ITCE’s training rooms or at customer site as well as virtual instructor-led.
What you’ll learn
Upon completion of this course, attendees will be able to:
- Configure applications and modules
- Build ‘Self-Service’ experiences
- Setup notifications
- Create reports/dashboards
- Manage data
- Enable productivity
- Maintain an instance
- Enhance an instance
- Package enhancements for testing
Attendees participate in real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive hands‑on practice, delivered in a wide variety of labs, tech talks, and an interactive discussion of a comprehensive, real‑world example.
Frequently Asked Questions
Who should attend?
This course is designed for all people who will CONFIGURE ServiceNow; those experienced with ServiceNow or brand new to the platform, and looking to learn about the fundamental platform features.
Are there prerequisites?
Yes, before attending this course, students should be familiar with platform basics and terminology. In addition, students should have completed a short online ‘Welcome to ServiceNow’ which is free of charge.
How to attend this class?
To register for this class, simply get in touch with us through submitting the request more info form and we will get in touch with you to provide you with course dates and to enroll you.
Is there a certification exam for this course?
Further details regarding this exam, including an exam blueprint, can be found on the Certified System Administrator page. Successful candidates will be awarded a “ServiceNow Certified System Administrator” certificate.