Overview
As an Accredited Training Partner, we can provide official training courses as well as collaborate with you on a learning program based on your organizational needs.
A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience like what your users have come to expect.
This training can be delivered as classroom instructor-led at ITCE’s training rooms or at customer site as well as virtual instructor-led.
What you’ll learn
Upon completion of this course, attendees will be able to:
- Create a new Service Portal
- Use the Branding Editor to configure titles, logos, and the theme of an existing Service Portal
- Create new themes, pages and widgets
- Develop a new header menu and footer, then add them to a theme
- Include a custom font within a theme
- Clone existing pages and widgets for reuse
- Configure search capabilities using the AI Search functionality
- Review the User Experience Analytics dashboard to view Service Portal usage metrics
- Redirect users to a specific Service Portal
- Define a Guided Tour to highlight functionality within a Service Portal
Course Outline
- Module 1: Service Portal overview
- Module 2: Create a Service Portal
- Module 3: Widgets
- Module 4: Header Menu
- Module 5: AI Search
- Module 6: Service Portal extras
Employee Center
Understanding of the ServiceNow Employee Center, a self-service portal that provides employees with a central hub to access HR services, information, and resources, enhancing employee experience and engagement.
Now Platform
The Now Platform® is an application platform as a service that automates business processes across the enterprise. The Now Platform provides the infrastructure to help enterprises organization develop, run, and manage applications.
Service Portal
A customizable and user-friendly interface that allows users or customers to access and request services, view knowledge articles, and engage in self-service actions, enhancing the overall service experience.
Students will have their own ServiceNow instance to follow along in class and to practice various concepts and skills. The real-world examples provided in the labs will strengthen proficiency with beginner-to-intermediate common system administrator tasks and responsibilities.
Calendar
Frequently Asked Questions
Who should attend?
This course is designed for low-code System Administrators and Web Designers/Developers who want to learn how to create Service Portals that offer users a consistent, intuitive, and delightful experience when accessing their organization’s services online.
Are there prerequisites?
Completion of the ServiceNow Administration Fundamentals course. Although all scripts are provided for lab exercises, participants will find them easier to interpret and read if they have a basic understanding of: HTML, Scripting in ServiceNow, AngularJS, Bootstrap and CSS.
Related Courses
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Learn lifecycles and Value of ITSM Applications, from Viewpoint of Stakeholders and Daily Users