Overview
A combined module that covers the key concepts of 5 key ITIL practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management.
Advance in Your Career & Ensure Operational Excellence
The ITIL 4 Practice Manager designation is an integral part of the ITIL 4 certification journey and is designed for ITSM professionals seeking to deepen their expertise in specific ITIL 4 practices. This path focuses on the practical application and integration of ITIL practices within business operations, offering a robust understanding of how various practices support each other to deliver coherent and effective service management strategies.
Ask the Expert
Engage in discussions with our highly experienced trainer and get valuable advice for applying ITIL principles in your organization. In addition, you will receive a holistic overview on various modern frameworks (DevOps, (Scaled) Agile, etc.) as well as application guidance.
Get ITIL® 4 Specialist: Plan, Implement, and Control Certified!
– Understand how to formulate strategic goals and adopt the courses of action and allocation of resources into tactical and operational plans.
– Understand how organisational governance evaluates, directs and monitors service management activities.
– Learn to establish, analyze, monitor, and improve links between the organization and its stakeholders at strategic and tactical levels.
Receive solid preparation for the ITIL® 4 Specialist: Plan, Implement, and Control exam.
Your ITIL® 4 Learning Journey
We at ITCE strive to deliver the best blend of learning materials and services to support you in your ITIL 4 journey.
BEFORE
- Individual consultation and personal development plan
- Flexible pricing strategy for individual journeys or closed groups
- Pre-reading materials to kick-start your learning process
- Technical Support for the tools and platforms that we use
- Time blocking your calendar and providing a Digital Dashboard with course information and instructions
- List of benefits & Instructions on redeeming your exam voucher*
DURING
- Explain theory through real-life examples from practice
- 1 year access to group exercises based on your business cases
- Exam prep quizzes + tips and tricks
- 2 Mock exams
- Access to official PeopleCert training materials
AFTER
- Additional Exam Preparation Session
- Guidance on exam registration and exam booking process
- Online proctoring and support during the exam
- Credly Badge for course completion
- Exclusive access to latest ITIL® updates, ITCE webinars, and events for obtaining extra CPD points and keeping your certification current
- 5-year access to Official ITIL® publications & Learning management platform
*Note: Starting from December 1, 2023, all candidates are required to redeem their PeopleCert vouchers before the start of their training or on the first day of training at the latest.
Accreditation
ITCE is Accredited Training Organization for ITIL® Courses.
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Price Bundles
Certification Exam (included)
The total price includes the online proctored certification exam for the ITIL® 4 Specialist: Plan, Implement and Control training (€415 excl. VAT*), an E-book and Official Training Materials.
*The price is valid for participants located within Bulgaria. For participants located outside of Bulgaria, an additional fee of 75 EUR (excl. VAT) is added to the final price due to differences in region pricing.
Take2 Re-sit Option
PeopleCert’s Take2 Re-sit Exam Option gives you the chance to retake an exam through online proctoring up to 6 months from the date of the initial exam at an affordable price of €44 excl. VAT.
Mock Exam Option
To ensure your solid preparation you can test your knowledge with the help of the Mock Exam Option which you can purchase for €54 excl. VAT.
If you want to take advantage of the Take2 Re-sit Exam Option or the Mock Exam Option, make sure to order them in advance by contacting us.
What You’ll Learn
ITIL 4 Specialist: Plan, Implement, and Control enables professionals to:
- Understand the purpose and key concepts of the Plan, Implement, and Control practices, highlighting their importance in establishing, executing, and governing IT service strategies effectively.
- Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and maturity of the Plan, Implement, and Control practices in achieving strategic objectives.
- Explore processes, including key activities, and learn how to integrate them into your organization’s value stream to ensure coherent planning, effective implementation, and robust control mechanisms.
- Focus on key roles within the Plan, Implement, and Control practices, and understand how to position the practices effectively within your organisation. Develop the necessary competencies for planning, executing, and controlling IT service strategies.
- See how Information and Technology can support and enable the Plan, Implement, and Control practices to deliver improvements, providing tools and systems for effective planning, implementation, and control.
- Explore the role of partners and suppliers in the Plan, Implement, and Control practices, understanding how to collaborate effectively to enhance strategy execution and governance.
- Discover how the capability criteria support the practices’ capability development, ensuring alignment with industry best practices and organisational requirements for effective planning, implementation, and control.
- Learn strategies for succeeding with the Plan, Implement, and Control practices and understand how they are supported by the ITIL guiding principles, ensuring the establishment of effective IT service strategies and governance frameworks to achieve business goals.
Includes 5 key ITIL practices:
- ITIL® 4: Change Enablement Training
- ITIL® 4: Release Management Training
- ITIL® 4: Service Configuration Management Training
- ITIL® 4: Deployment Management Training
- ITIL® 4: IT Asset Management Training
ITIL® is a registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Instructor
As one of the pioneers of providing ITIL training in the region, ITCE has a significant experience in delivering training, coaching and consulting to many of the largest enterprises.
Our trainers are accredited ITIL® Trainers and have led hundreds of ITIL courses, in which most of the groups have achieved 100% success on the ITIL Foundation certification exam.
Calendar
Frequently Asked Questions
Who should attend?
This combined practice course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams, and who are looking to attain ITIL Practice Manager designation.
Are there any prerequisites for the training?
Yes. To be eligible for this training, you need to be certified for ITIL 4 Foundation.
What should I know about the examination?
The course culminates in a 90-minute, formal examination comprising 60 multiple-choice questions. The pass score is 65% (39 out of 60).
Your Certification Journey Awaits!
Get more information on how you can get certified through online proctored exam vouchers. Boost your career prospects now!
